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Category Archives: Staff
Following Up With Your Staff To Run Your Medical Office Efficiently
You know that it is important. You insist on it for your patients. It is proper follow-up and if you want to run a successful business, you need to have follow up with your staff. Follow up is the only … Continue reading
Delegation In Your Medical Office, Or Realizing That You Don’t Have To Do It All Yourself
Doctors are, by their nature, very independent people and those doctors who go into private practice are even more so because they tend to be entrepreneurial. Most doctors have to work incredibly hard to build their practices. So they tend … Continue reading
Posted in Business of medicine, Staff
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Should You Monitor Your Medical Office Employees’ Online Activity?
The website MedicalPracticeTrends.com recently posted at article that discussed whether you should monitor your employee’ online activity at the office. The link to the article is here. The article discusses the extent of the problem, as well as the options … Continue reading
Training Front Office Staff To Market Your Medical Office
Your front office staff are the first contact that patients have with your office. It is important that your staff is properly trained to greet your patients (on the phone or in person) in a friendly, professional manner. This video … Continue reading
Posted in Marketing, Staff
Tagged doctor, marketing a medical practice, maximize revenue
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Disciplining Your Medical Office Staff
In medical school we doctors learn all about physiology, microbiology, and pharmacology. Then we go to residency training and become experts in our various areas of specialization. When we finally go into to practice, we become painfully aware of how … Continue reading
Posted in Business of medicine, Staff
Tagged doctor, maximize revenue, medical billing, medical finance, medical practice
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More Scripts For Your Front Office Staff
A few months ago we published an article titled, “Scripts For Your Front Office Staff.” We have noticed that this is one of our most popular articles. Apparently doctors are concerned about their staff getting the proper message out to … Continue reading
A Happy Staff Means Happy Patients (And A Happy Bottomline)
As doctors we are trained to put our patients first, to think of their welfare above all else. This attitude leads us to give our patients the best possible care. At the same time when we put our patients first, … Continue reading
Scripts For Your Front Office Staff
Whenever your staff members are dealing with patients they should know how to speak to them and how to respond to any questions or concerns. This easiest way to deal with this is to develop scripts for them to use … Continue reading
Posted in Staff
Tagged maximize revenue, medical billing, medical finance, medical practice
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Copays, Copays, Copays!
Every front office staff member should be trained in the skill of collecting money with finesse. This means that he or she asks for a patient’s copay right up front, immediately after verifying the patient’s information. This may seem obvious, … Continue reading
Posted in Collections, Staff
Tagged doctor, maximize revenue, medical billing, medical finance, medical practice
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Great video on looking at all financial aspects of your practice.
I really like the points she makes especially about knowing where the profit comes from. I see this all the time in my practice. Doctors can be tempted to focus on what new procedures can I do. While I think … Continue reading
Posted in Insurance Companies, Staff
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